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Privacy

Privacy policy

How IkigaiLab handles your personal information on keyharbour.ca.

Last updated: October 12, 2026

This policy explains how IkigaiLab Inc., which operates KeyHarbour, collects, uses and protects the personal information of visitors to keyharbour.ca. It covers the website only. Data processed in the KeyHarbour platform falls under the terms of service.

Person in charge of the protection of personal information

For any question, request or complaint about your personal information, write to IkigaiLab’s person in charge of the protection of personal information: privacy@keyharbour.ca.

Information we collect

What you send us

  • When you write to info@keyharbour.ca: your name, email address and message.
  • When you book a demo: the information you enter in the scheduling tool, Calendly or Microsoft Bookings depending on the link you use, which is your name, email address, chosen time and any answers you add.
  • When you register for an event: the information you enter on the Luma platform.

If you accept analytics cookies, we use Google Analytics 4 to understand how the site is used. Google Analytics collects the pages you view, the referring page, campaign parameters (for example from our QR codes), your device and browser type, your language and an approximate location. It stores cookies named _ga and _ga_* on your device.

These cookies stay off until you accept them.

Technical data

Our web server records standard technical data to run and secure the site: IP address, browser, requested page, date and time.

Why we use it

  • To answer your questions and arrange a demo.
  • To measure site usage and the reach of our campaigns, with your consent.
  • To keep the site secure.

We do not use your information for other purposes without your consent. We do not sell it.

On your first visit, a banner asks for your choice. The Accept and Decline buttons carry the same weight. You change your mind at any time with the button at the bottom of this page. If you withdraw your consent, we delete the Google Analytics cookies from your browser.

Sharing with third parties

We share information only with the providers that help us run the site:

  • Google, for analytics, with your consent.
  • Calendly and Microsoft, for demo bookings.
  • Luma, for event registration.

These providers handle information under their own privacy policies. We also share information when the law requires it.

Transfers outside Quebec

Google, Calendly, Microsoft and Luma process information outside Quebec, including in the United States. That information is then subject to the laws of those jurisdictions.

Retention

We keep your information for as long as the purposes in this policy require. We then destroy or anonymize it.

Security

We protect your information with security measures suited to its sensitivity. Only the people who need it for their work have access to it.

Confidentiality incidents

If an incident presents a risk of serious injury, we notify the Commission d’accès à l’information du Québec and the people concerned, as the law requires.

Your rights

You have the following rights:

  • Access your personal information.
  • Have it corrected.
  • Withdraw your consent.
  • Ask us to stop disseminating it or to de-index it.
  • Receive it in a structured, commonly used technological format.

Write to privacy@keyharbour.ca. We reply within 30 days.

If our answer does not satisfy you, you have the right to file a complaint with the Commission d’accès à l’information du Québec or the Office of the Privacy Commissioner of Canada.

Children

The site is intended for professionals. It is not directed at people under 14.

Changes

We publish any change on this page and update the date at the top.